Conflict Resolution

Conflict resolution is an essential skill for every team. Learn conflict management and turn it into a tool for growth. Workplace conflict can lead to low morale, anxiety and stress. With this workshop you will learn how to transform conflict to develop a more motivated, resilient and engaged working environment. When managed well conflict resolution will strengthen and further work relationships.

Conflict Resolution Training

How do you and your team respond to conflict?

Poorly handled conflict can lead to the collapse of even the most gifted teams. It can also have a huge impact on the results of your organisation.

Well handled conflict can lead to growth, development and outstanding performance. This workshop helps you learn how to transform conflict into growth.

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Learn techniques to manage conflict effectively

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Master your own emotional response to conflict

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Increase motivation, morale and results

What makes our approach to conflict management unique?

One of the most important factors in successfully managing conflict is having an awareness of how your own emotional reactions affects the situation. In any difficult situation our own responses will either make it worse, or can help to resolve it.

Our course has a unique focus on helping you understand your own emotional reaction to conflict. You will consider the difference between reacting and responding. Once you have that understanding you can apply conflict management techniques more effectively. Conflict resolution helps you to not only learn the skills, but also to change your learned responses to challenging situations.

Tom MacKay is an experienced business consultant, psychologist and psychotherapist as well as lecturer in Counselling and Coaching on the MSc at the University of East London. He brings a deep understanding of people, conflict and change into this training.

This conflict resolution training doesn’t just teach skills. It helps you explore your internal narrative around conflict and helps you reconstruct a new narrative. Through learning how to transform your automatic reactions in challenging situations you will be able to reassess and manage conflict in a more effective way.

“Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude.” – William James

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Conflict Resolution Objectives

This course can be delivered online or on-site. Participants will develop a new awareness of their response to conflict and learn a range of proven techniques to manage conflict effectively.